Me: “This is [name of office]. How may I direct your call?”

Customer: “Where are you calling from?”

Me: “You’ve reached [name of office]. How may help you?”

Customer: “Who is this?”

Me: “My name is [name]. How may I assist you today?”

Customer: “Why are you calling?”

Me: “Ma’am, you called me.”

Customer: “Yeah, somebody called me.”

Me: “Alright, what is your name?”

Customer: “That ain’t none of your business!”

Me: “Ma’am, without your name, it is impossible for me to find out who called you.”

Customer: “THEN I GUESS YOU’LL NEVER KNOW!” *hangs up*