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  • How To Disarm Volatile Customers
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    Unloading More Than Just Shopping

    (A customer is singing ‘Call Me Maybe’ really loud and obnoxiously while unloading items. I’m in line behind her. People behind me are complaining. The owner sneaks up behind her.)

    Customer: “Hey, I just met you, and this is crazy…”

    Owner: “…but you’re in my store, so SHUT UP MAYBE!”

    (I will shop there for the rest of my life!)

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