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    Unlimited Texts, Limited Intelligence

    | Baltimore, MD, USA | Family & Kids, Technology

    (After purchasing a cell phone a few hours ago, a teenager and her mom return, saying they’re having difficulty.)

    Me: “What seems to be the problem?”

    Customer’s mom: “She’s having problems sending a text message to her dad.”

    Customer: “Yeah, it keeps saying that it doesn’t recognize his phone or something.”

    Me: “Oh, that’s odd. Here, show me.”

    (The customer types a short message along with her dad’s number, and hits send. After a few moments, a message reads ‘Error: Your message was not sent. Address is not a recognized mobile device’.)

    Me: “Oh…are you trying to text it to his home phone?”

    Customer’s mom:“Yes! Why does that matter?”

    Me: “Because only cell phones can receive text messages. It’s not going to work.”

    Customer’s mom:“What? Since when? Well, she’d like a plan that can do that.”

    Me: “I’m sorry ma’am, it’s not up to me. That’s just how phones work.”

    Customer: “But it’s an unlimited texting plan!”

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