Me: “Thank you for calling [Phone Company] how can I help?”

Customer: “I’ve just received my bill and it says I only have 500 SMS to use this month. I’m supposed to have unlimited SMS!”

Me: “You have 500 SMS included with your service. However you have an extra service on your account which gives you unlimited SMS.”

Customer: “But when I call for my balance it says I only have 500 SMS. I want unlimited SMS!”

Me: “When you get your balance it will always tell you that you have 500 SMS. It can’t tell you a number when it’s unlimited.”

Customer: “Well, I want it to tell me how many unlimited texts I have left!”

Me: “Think about what you just said, madam.”

Customer: “Oh…”

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