(I am a supervisor called to returns for an override.)

Me: “Hello! I understand we’re returning an inflatable raft?”

Customer: “Yes, that’s right. I don’t like this one.”

Me: “Okay, sorry to hear that. Give me just a sec to reverse the transaction. There you go! Anything else?”

Customer: “No, that’s all, I’m going to shop & look for another raft.”

Me: “Oh, I’m sorry but it’s a seasonal item, we no longer carry them.”

Customer: “Oh, alright.”

*comes back about 20 minutes later*

Customer: “Excuse me, since you don’t have any more rafts & I need one, can I buy the one I just returned?”

Me: “Uh, sure!”

Customer: “Well, since it’s used and it’s the last one, can I get a discount?”