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    Unfeasible Fees

    | Montreal, Canada | Crazy Requests, Money

    Customer: “I don’t like these hidden fees! You guys never told me I would have a fee for this!”

    Me: “Sorry sir, however we did send you documentation when you opened your account, and the fees were clearly explained.”

    Customer: “No one reads those! I shred the mail as soon as I receive it!”

    Me: “It’s also on our website if you’d like to have a look.”

    Customer: “I don’t have the computer. You can’t expect people to go online to search for your hidden fees. I bet if I go on the site, it won’t even be there!”

    Me: “If you’d like I can tell you all our fees over the phone right now, I’d be more than happy to.”

    Customer: “I don’t have time for that! Do I look like someone who has time for that?”

    Me: “Would you like me to remail you the agreement of the account? You’d receive it 5 business days.”

    Customer: “You’re not even listening, you’re an idiot! I told you, I shred my mail when I get it!”