Understanding In All But Name
Me: “Hi! What can I do for you?”
Customer: “I need to cash my check.”
Me: “Sure! I’ll need to see your ID please.”
Customer: “Why? It’s MY check!”
Me: “I understand, but I’ve never waited on you before. I need to verify that it is your check.”
Customer: “But it’s MY check!”
Me: “But I don’t know that. I don’t know you.”
Customer: “It has my NAME on it!”
Me: “But I don’t know your name. I’ve never waited on you before. I have to make sure that the right person gets their money.”
Customer: “My name is on the check!”
Me: “Ma’am, what if you dropped the check outside and someone else brought it in to cash? Would you want me to cash it for them?”
Customer: “No, because they aren’t me!”
Me: “How would I know that?”
Customer: “Because MY name is on the check!”
Me: *sighs*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
