October Theme Of The Month: Halloween!

Unable To Think Outside The Box

| Ireland | Crazy Requests, Extra Stupid, Technology

Me: “Good morning, thank you for calling Tech Support.”

Customer: “Hi, I bought a [brand name] laptop, and I want to get it set up. Can you talk me through it?”

Me: “Sure, when you turn on the computer you’ll be asked to type in the user name you want to use—”

Customer: “I haven’t gotten that far yet. How do I open the box?”

Me: “Really, you want me to talk you through opening the box?”

Customer: “Yes.”

Me: “Is this a prank call?”

Customer: “No…”

(The customer actually kept me on the line for 30 minutes asking me how to open the box her laptop came in!)