Unable To Think Outside The Box
Tech Support | Right
| August 1, 2013
Me: “Good morning, thank you for calling Tech Support.”
Customer: “Hi, I bought a [brand name] laptop, and I want to get it set up. Can you talk me through it?”
Me: “Sure, when you turn on the computer you’ll be asked to type in the user name you want to use—”
Customer: “I haven’t gotten that far yet. How do I open the box?”
Me: “Really, you want me to talk you through opening the box?”
Customer: “Yes.”
Me: “Is this a prank call?”
Customer: “No…”
(The customer actually kept me on the line for 30 minutes asking me how to open the box her laptop came in!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.