Ultra Short Term Memory
Caller: “I forgot the password for my computer. Can you help?”
Me: “Sure, let me just get your account information and you can enter a new password.”
Caller: *gives me her information*
Me: “Okay, you can enter a new password now.”
Caller: “Okay, done.”
Me: “Well, tha–”
Caller: “S***! I forgot it again!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
