(I need to make a new profile for the customer’s wife on our computer system, so the customer calls his wife.)

Customer, to wife: “Hello? What’s your card number? It’s for the prescription.”

(The customer relays the card number to me. I ask for her birthday.)

Customer, to wife: “When’s your birthday? No, of course I remember. It’s December 7th!”

(I hear his wife cry out loudly over the phone.)

Customer, to wife: “What? It’s September 22nd?!”

(The customer ends the conversation and hangs up the phone.)

Me: “Are you going to be alright when you go back?”

Customer, to me: “You should warn me next time you have to ask for her birthday.”