November Theme Of The Month: Black Friday!

Turned The Problem Right Around

| IL, USA | Extra Stupid, Technology, Theme Of The Month

Me: “Good morning, thank you for calling [tech support]. How may I help you today?”

Customer: “Yes, the mouse that came with my computer is defective; it is not working right.”

Me: “I am sorry to hear that; how exactly is the mouse defective?”

Customer: “When I move the mouse right, the pointer goes left. When I move the mouse left, the pointer goes right.”

Me: “Okay, when you look down at the mouse, there is one cable sticking out of the mouse, right?”

Customer: “Yes.”

Me: “Is that cable facing toward you or away from you?”

Customer: “The cable in the mouse is facing toward me.”

Me: “Let’s try this; please turn the mouse around so that the cable is facing away from you.”

Customer: “It’s working now!”