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    Try And Listen For A Change

    | Coventry, England, UK | Money

    (I work at a bureau de change (currency exchange). A customer comes in, wanting to change £20 into Euros. The computer automatically rounds the quote up to the nearest 5€, as this is the smallest denomination note, so it’s rare that we’re ever able to change the exact sterling amount. However, we can use Euro coins to get a little closer.)

    Me: “I can give you 25 euros for £20.83.”

    Customer: *hands me a £20 note*

    Me: “Do you have the extra 83 pence?”

    Customer: *nods and smiles*

    Me: *waits*

    (After a few seconds, I try again.)

    Me: “It’s £20.83 for the 25 euros. Do you have another 83p?”

    Customer: “Yep.” *nods and smiles again*

    Me: “If you pass it through, I’ll process the transaction and get your Euros ready for you.”

    Customer: “Thank you.” *looks at me expectantly*

    Me: “Just the 83 pence then, please.”

    (I try a couple more variations of this, but in the end decide to give up and bring it slightly under £20 by rounding down with some Euro coins. He’ll now get 23 Euros and some Sterling change. I count his money for him, and…)

    Customer: “Wait, I thought you were going to give me 25 Euros? I’ve got some extra cash on me if you need to go a little over.”

    Me: *speechless*