Troubleshooting Tip #56: No Cramming Cold Cuts
Me: “Xbox customer service. How may I help you?”
Client: “Yes, my Xbox isn’t working, but it doesn’t have that red light thingy in the front. I DEMAND to know what is wrong with it!”
Me: “Sir, you’re going to have to be a little more specific. Is your power supply functioning properly?”
Client: “Of course it is. Do I sound stupid to you?”
Me: “No, sir… Can I get your console number?”
Client: “On the bottom of the disk drive?”
Me: “No, it’s not–”
Client: “OHHH, I found the problem. There was some baloney in the disk drive…” *click*
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Question of the Week
Have you ever served a bad customer who got what they deserved?
