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    Tricky Customers Are Just Killer

    | Vancouver Island, Canada |

    (I am taking tourists on a boat to see wild killer whales.)

    Me: “If anyone has any questions during the charter, I would be happy to answer them.”

    Customer: “So, when does the show start?”

    Me: “Pardon?”

    Customer: “The show. You know, like Shamu and stuff?”

    Me: “You do know that these are wild animals, right?”

    Customer: “I don’t understand.”

    Me: “These are wild animals. They don’t do tricks like you would see in an aquarium.”

    Customer: “They don’t?”

    Me: “No. They do not.”

    Customer: “Oh, I see.” *pause* “So, when do you feed them?”

    Me: “We don’t feed these animals. They are wild. They feed themselves.”

    Customer: “I thought you said they didn’t do tricks?”