Me: “Welcome to [company name] hotline. How may I help you?”

Caller: “My name is [name]. I’ve ordered mobile broadband weeks ago, but I didn’t receive squat!”

Me: “Let me just check with customer service to see what we can do about that. Do you mind holding?”

(I put the caller on hold and dial customer services. They check the tracking number for his modem and it seems he has already picked it up from his local post office. He is trying to get a free modem out of us.)

Me: “Hi, I’m back. Looks like I’ve got a solution to your problem. Try to open the mobile partner software on your desktop.” (This is software that automatically installs itself first time you plug in the mobile broadband modem.)

Caller: “Sure, no problem.”

(I briefly explain to the customer that he couldn’t have done that without receiving the modem.)

Caller: “I want to talk to your manager!”

(I hand the call to my manager.)

Caller: “Your employee tried to trick me! Now what are you going to do about it?”

Manager: “Promote him?”