• Raise A Broken Glass To That Employee
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  • August Theme Of The Month: Best. Customer. Ever!

    Transcending Bigotry

    | Yorkshire, England, UK | Awesome Workers, Health & Body, Top

    (I am in a bank after losing my purse, looking visibly distressed, in the queue after dealing with a customer service agent that was no help.)

    Bank Teller: “May I help you, sir?”

    Me: “I’m sorry, but I’m not a ‘sir.'”

    Bank Teller: “Oh. Do you mind if… I… uh…”

    Me: “Ask if I’m transgender?”

    Bank Teller: “Yes.”

    Me: “Yes, I am. I have just lost all my cards, and I can’t get replacements issued, because they’re saying I’m not who I say I am.”

    Bank Teller: “That’s fine. Someone I’m close to faces similar issues to you. If you can just confirm some security details, I can get you some new cards and give you some money from your account.”

    Me: “Brilliant, thank you.”

    (After confirming my details:)

    Bank Teller: “I have an idea; I could place a note on your account. It may not help, but next time you could mention that if they look in the customer notes that you are a transgender person. Here:” *shows me some text on the screen*

    Me: “That’s perfect. Thank you.”

    Bank Teller: “No worries. You shouldn’t be faced with more problems when you’re already having a bad day.”

    (Thank you, anonymous bank teller. You restored my faith in humanity!)