Toying With Their Expectations
(I work in a well-known toy store, and it is two weeks before Christmas. I am doing paperwork when I answer the phone.)
Me: “Thanks for calling [Toy Store]. How may I help you?”
Customer: “I broke my foot about a week ago, and I need some help. Can you get me somebody in the toy department?”
Me: “Ma’am, is there a specific toy you’re looking for?”
Customer: “I just need to speak to someone in the toy department.”
Me: “I’m sorry, ma’am, but this is a toy store. I just need to know what kind of toy you need so I can direct your call. ”
Customer: “I just need the toy department! I need a karaoke machine and my foot is broken, so I don’t want to walk around the whole store.”
Me: “All right ma’am, I’ll just transfer you to electronics and they can get you taken care of!”
Customer: “No! I don’t need electronics! I need the toy department!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.