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    Touché, Part Deux

    | Chicago, IL, USA |

    Me: “Thank you for calling, how can I help you?”

    Customer: “I want to know why I received a late fee on my statement?”

    Me: “Let me check for you…I do apologize sir, your payment was received 15 days after the due date, which caused the fee.”

    Customer: “I see, can you remove it?”

    Me: “Unfortunately no, you have had three removed this year already. This fee will not be removed.”

    Customer: “What do you mean you won’t remove the f****** fee! I always pay on time!”

    Me: “…”

    Customer: “What, are you stupid? Your g** d*** mother not educate you? Are you some kind of bank nazi? Remove my fee!”

    Me: “As I stated, this fee is valid and will not be removed.”

    (This went on for about 4-5 minutes, his requests heavily sprinkled with profanity and insults.)

    Customer: “Fine, you know what? You can take this g** d*** mo**** f****** Visa card and shove it up your g** d*** mo**** fu***** a**!”

    Me: “Sorry sir, my a** only accepts American Express.” *click*

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