Totally Free From Thought, Part 2
(We have a rewards card: one stamp with every purchase and every five purchases, you get a free doughnut.)
Customer: *picking up a rewards card* “What are these?”
Me: “One stamp per purchase. Every five purchases, you get a free doughnut.”
Customer: “Oh, okay, I’ll have a doughnut.”
Me: *stamps card*
(Customer walks away, comes back a few minutes later.)
Customer: “I’ll have another doughnut.”
Me: “Glad you liked the first one!” *stamps card*
(Customer wanders off again, comes back again… and again… and again…)
Me: “You know you’ve just spent $18 when you could have gotten the $14.95 pack?”
Customer: “Yeah, but this way, I get a free doughnut!”
Question of the Week
Have you ever served a bad customer who got what they deserved?