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    Too Taxing On That Brain

    | Houston, TX, USA | Money

    (If the customer has 1) a very small tax refund in comparison to the preparation fees and 2) a simple tax situation, we will prepare and file their tax return for free. We also run a promotion where we’ll give customers $50 cash if they have to pay for tax return preparation. This is a conversation between my manager and a very loud customer.)

    Manager: “Since your refund is $137, I will file your return for free.”

    Customer: “Thank you! What about my $50?”

    Manager: “I cannot give you $50 because I am not charging you anything.”

    Customer: “I NEED THAT $50!”

    Manager: *remaining calm* “If I gave you $50, it would be like me paying you so that I can prepare your return, right? To give you the $50, I would have to be charging you something first, right? I am doing this return for you free.”

    Customer: “Okay, do that! Charge me!”

    Manager: “So you are saying that you would like me to charge you $100 for preparation so that I can then give you $50?”

    Customer: “YES!”