Too Provincial With Provinces
(As employees exit the train they are divided and reboarded to a new train based on their destination. At this point, we determine where they are traveling and forward them there. A train has just arrived from USA and is making it’s first stop in Canada.)
Me: “Hello, ma’am, what is your final destination today?”
Customer: “Canada.”
Me: “Where in Canada will you be traveling?”
Customer: “Ontario, Canada.”
Me: “What is the final stop in Canada you will be going to today?”
Customer: “Ontario.”
Me: “Ontario is a province, like New York State or Florida. Where in the province of Ontario are you going?”
Customer: “Canada, but you obviously don’t know as well as I do. I’ll just talk to someone else!”
Me: “Have a good day!”
This story is part of our Canada Day roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
