Too Closed For Comfort
(I work for a huge, nationwide department store retailer. Our stores are rather large, and doing well.)
Customer #1: *to her friend* “Isn’t it sad? They’re closing this branch of [Store]?”
Customer #2: “Oh, really? When?”
Me: “Actually, we’re not closing. Believe me.”
Customer #1: “Yes, you are, because I read it somewhere. Was it in the newspaper?”
Me: “What makes you think that we’re closing, may I ask?”
Customer #1: “See, look!” *she gestures toward our small clearance area in the front of the store.*
Me: “Nope, that’s just our clearance area. We’re getting ready for spring.”
Customer #1: “Right, because you’re closing.”
Me: “No, ma’am. We’re the largest [Store] in the tri-state area. If we’re closing, no one at the store has been informed of it!”
Customer #1: “Wow, they didn’t tell you yet?!”
This story is part of the Customers-Who-Will-Die-On-Their-Hill-themed roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
