Me: “Good morning, welcome to *****. My name is July, how can I help you?”

Caller: “I was told I was going to talk with Robert, so you’re Robert.”

Me: “It must have been a mistake. How can I help you?”

Caller: “Well, Robert…”

(Knowing I’m not going to get through to him, I give up. He keeps calling me “Robert” during the whole call.)