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TLDNStudy

| Learning | March 12, 2013

(I work at a university; note that it is generally considered very academically competitive.)

Student: “I think there’s a hold on my account.”

Me: “Yes, health services put a registration hold on your account because they don’t have your immunization—”

Student: “Wait, that’s a big word! I don’t know what that means!”

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Tell us your story about a customer who couldn't understand the most simple concept.

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