Tis The Season For Unreason
(I work at a well known toy store in the US. It’s two weeks until Christmas and we always have deals going on. It’s Friday and there’s a two day deal on a specific monster doll. The sale is buy one get one free on all that are $19.99 and under. I haven’t had any issues with it until this one man comes through one of my cashiers’ lines. The cashier calls me over. Being a fan of the dolls myself, I already know about the deal.)
Me: *explains the deal* “And you have the $24.99 dolls.”
Customer: “No, it says it’s for ALL the dolls.”
Me: “No, sir. I’ve already seen it and it’s even in this paper.” *I show him the sales paper*
Customer: “You’re not listening. Let me show you it’s for all the dolls.”
(I humor him and walk down to the aisle with all the dolls. I show him the sales signs.)
Me: “See? It says it right here that the sale is only for the $19.99 and under dolls. Yours does not apply to the deal.”
Customer: “What’s the difference?”
Me: *getting a little annoyed* “The price, sir. These dolls do not apply.”
Customer: *getting in my face* “Why can’t I just get it for the sales price? What if I call corporate and they give it to me in writing? Then what are you going to do?”
(I knew he was wanting an apology, even though I was right, but I wouldn’t tell him what he wanted to hear.)
Me: “I would give it to you for that price; however, I cannot today since this is the sale going on in the store.”
Customer: *angry* “Well, I’m just going to take my money elsewhere. Somewhere they will appreciate my business. Such at [Big Box Store notorious for it’s terrible customer service]. I’m never coming here again. This is false advertising!”
Me: *annoyed and trying to keep my composure* “You’re welcome to do that. Have a good day, sir!”
Question of the Week
Have you ever served a bad customer who got what they deserved?