Time To Expand
Me: “Thank you for calling [Hotel] reservations, this is [My Name], how may I help you?”
Customer: “Yes, do you have any rooms?”
Me: “For what night?”
Customer: “Tonight.”
Me: “I’m sorry, sir; we’re all sold out.”
Customer: “What do you mean, ‘sold out’?”
Me: “That means we’ve sold all of our rooms for tonight.”
Customer: “Don’t you have people who haven’t shown up yet?”
Me: “Um… yes, but they’ve held their rooms with a credit card.”
Customer: “Well, what does that mean?”
Me: “If they don’t show up, we’re authorized to charge them, and it means that we must hold their rooms.”
Customer: “So you’re telling me that you don’t have ANY rooms?”
Me: “No, sir, we don’t.”
Customer: “That’s ridiculous. You’re refusing to sell me empty rooms? And what hotel doesn’t have enough rooms?”
Me: “Sir, we can only build so many rooms.”
Customer: “That doesn’t make any sense. May I speak to your manager?”
Me: “I’m the manager on duty.”
Customer: “Well, you’ve been no help at all. I’m going to be calling corporate about this.”
Me: “About the fact that we’re sold out for the night?”
Customer: “Yes.”
Me: “Um… okay.”
Customer: “You’ve been very unhelpful!” *click*
Question of the Week
Have you ever served a bad customer who got what they deserved?