Time To Close The Door On This One

(I work in the IT Department for another company. Most of the support we do is over the phone but we occasionally have people drop their computer in for repair. My desk is next to a window which gives a clear view of the office parking lot from the first floor.)

Me: “IT Helpdesk. [My Name] speaking.”

Customer: “Hi, I need to drop my laptop off to be fixed. Can you come down and get it? I’m in the parking lot.”

Me: “Sure thing. I’m a bit busy right now but if you just leave it at reception, I’ll come down and grab it later.”

Customer: “Okay. How do I get into the building?”

(At this point I look out the window. I can see the customer on his phone standing in the parking lot. Directly behind him is the entrance to the building, with our company name on a sign above it.)

Me: “Through the front door?”