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    Ticketing System, Not Ticket In System

    | Thousand Oaks, CA, USA |

    (Our theater has two methods of buying tickets. The box office outside, and the indoor computerized ticket kiosks, which accept only credit cards.)

    Customer: “Excuse me, can you tell me what that machine does?”

    Me: “That’s an automated ticket kiosk. You can avoid lines at the box office by either purchasing tickets from it directly, or picking up will-call tickets.”

    Customer: “Well, when is it going to give my ticket back?”

    Me: “Excuse me?”

    Customer: “I saw the machine, and didn’t know what it did. I put my ticket in here.”

    (He points to the credit card slot.)

    Customer: “Now, I can’t get it out.”

    (I am silent as I try to work out how to respond.)

    Customer: “So, can I go see my movie now?”

    Me: “No, sir. I’m sorry to inform you that you no longer have a ticket.”