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    Through Joy And Sorrow, Sickness And Health Insurance

    | Madison, WI, USA |

    (I work for a call center for the state’s health insurance.)

    Me: “Thank you for calling. How may I help you?”

    Member: “Hi, I’m calling to make sure my husband’s heath insurance is active.”

    Me: “Okay, do you have his ID number or social?”

    Member: “Well, no. I’m not sure where his card is and I don’t know his social by heart.”

    Me: “Well, is he there with you? I could get it from him.”

    Member: “He is, but he can’t really talk right now. He’s having a heart attack.”

    Me: “Ma’am, you need to call 911 right now, not us.”

    Member: “I will. I just want to make sure he’ll be covered when they take him to the hospital!”