Thou Shalt Pay On Time
(I work in the financial aid department of a private Christian college.)
Me: “Hello, thank you for calling [University] today. How may I help you?”
Caller: “Yes, I’d like to complain about a late charge on my daughter’s bill. It shouldn’t be there.”
Me: “All right, give me just one moment while I pull up your daughter’s account. I see that payment was not received until a week after the due date.”
Caller: “I know, but I shouldn’t be charged a late fee.”
Me: “I’m sorry, sir, but our late fee policy was explained to you when you enrolled in our payment program and is also printed on the bottom of your monthly statements.”
Caller: “But you’re still a Christian university, right?”
Me: “Yes, sir, but to avoid late charges you must pay your bill on time.”
Caller: “Nonsense. The Bible talks about this. Y’all are supposed to be Christians!”
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Tell us your story about a customer who couldn't understand the most simple concept.
