Those Who Know Just Enough To Be Dangerous
Me: “Hi, sir, how may I help you?”
Customer: “Uhh, yeah, I need some CDs.”
Me: “Sure, we’ve got all kinds: CD-R, CD-RW, and regular music CDs.”
Customer: “Umm, I just need CDs with lots of RAM.”
Me: “RAM? CDs don’t have RAM, computers do.”
Customer: “Oh…” *turns around and ambles out of the store*
(He then comes back a month later with a MacBook.)
Customer: “Uhh, yeah… I put a Linux on it.”
Me: “That’s wonderful; you made a great choice.”
Customer: “But, like, I can’t use my Apple OSX anymore.”
Me: “Issues with Mac OSX? Okay, well. Let’s take a look.”
(I turn the laptop on, and I see that he has installed Ubuntu. I go into the GRUB loader to basically boot OSX and I find that it is no longer there.)
Me: “Sir, did you reformat your hard drive in order to install Ubuntu?”
Customer: “Uhh, I don’t know, I just followed the directions.”
Me: “I’m sorry, sir, it looks like you reformatted your hard drive, got rid of anything and everything you had on your MacBook, and installed Ubuntu.”
Customer: “So, can you fix it?”
Me: “You got rid of everything, including any backups you may have had. I cannot get anything back.”
Customer: “But I can get my files back, right? I only formatted my Apple, right?”
Me: “No, nothing can be done. You can either become a Linux user or, if you have restore discs, you can use those.”
Customer: “Oh, okay. I’ll talk to my brother; he can probably get all my stuff back…”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
