Customer: “I haven’t been receiving my coupons in the mail! I want you to fix it!”

Me: “Okay. Let me look you up in our system.”

(The customer isn’t coming up under the phone number, last name, or zip code.)

Customer: “Oh. When I signed up, I didn’t put that info down.”

Me: “Why not?”

Customer: “I don’t want you guys mailing me junk!”