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    This One Will Be Slow To Register

    | Hays, KS, USA |

    (I am supervisor. I take calls from normal representatives when customers ask for it.)

    Me: “Why is the customer escalating?”

    Representative: “He doesn’t know what he purchased.”

    (Although skeptical, I have the rep bring the customer on.)

    Me: “I’d be happy to help you out, sir. What seems to be the problem?”

    Customer: “The last guy wouldn’t register my product.”

    Me: “I’d be happy to. When was it purchased?”

    Customer: “Today.”

    Me: “And how much did you pay?”

    Customer: “$50.”

    Me: “Alright, what is the product?”

    Customer: “I don’t know.”

    Me: “I need to know what it is to register it, sir.”

    Customer: “Why can’t you just register it without that?”