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    This Is Why We’re In A Recession, Part 23

    | The Netherlands | Crazy Requests, Money

    Customer: “I have a direct debit, but now you’re charging me extra costs. Why? You can just take the money from my account!”

    Me: “Well we tried twice, but the bank refused the payment. That’s why we sent you two reminders before adding the costs. Did you receive the letters?”

    Customer: “Probably, but I never read your mail because I have a direct debit.”

    Me: “But how are we supposed to let you know something is wrong if you don’t open the mail? We’re not sending you spam; we’re sending you a legitimate message.”

    Customer: “Yeah, but as I said I don’t read them. So, now I feel I don’t have to pay the costs, because I didn’t know the payment failed.”

    Me: “But we told you in the letters that the payment failed. Twice.”

    Customer: “I DON’T READ THEM. You should have let me know!”

    Me: “We did! How else were you expecting to receive our notices?”

    Customer: “I don’t know! I just think the costs shouldn’t be charged.”

    Me: “I’m sorry, but the costs are correct. You just told me that you received our letters, but you don’t read them. We let you know that the bill wasn’t paid and stated in our letters when the payment was due to prevent the costs. I am fully willing to discuss payment, but you will have to pay the costs.”

    Customer: “I am not happy about this. I was expecting more from you.”

    Me: “More? What were you expecting besides two letters?”

    Customer: “I don’t know. Just… more…”

    (The customer did end up paying the costs. I’m still wondering to this day what kind of ‘more’ he expected from us.)

    Related:
    This Is Why We’re In A Recession, Part 22
    This Is Why We’re In A Recession, Part 21
    This Is Why We’re In A Recession, Part 20
    This Is Why We’re In A Recession, Part 19
    This Is Why We’re In A Recession, Part 18
    This Is Why We’re In A Recession, Part 17
    This Is Why We’re In A Recession, Part 16
    This Is Why We’re In A Recession, Part 15
    This Is Why We’re In A Recession, Part 14
    This Is Why We’re In A Recession, Part 13
    This Is Why We’re In A Recession, Part 12