(Note: I have been speaking to this caller for at least a half-hour.)

Me: “Okay, now while we program your new cell phone, I need you to stay on the line on the second cell phone.”

(Suddenly, I hear the sounds of shattering glass, screeching tires and crumpling metal. I hit the emergency button on my phone system and stay on the line, as I am trained to do. Eventually, a deep male voice comes on the line.)

Me: “What is going on?”

Safety worker: “Apparently, your customer was juggling two cell phones while holding a hot coffee between her knees, and driving. Another car admits to not seeing the red-light until it was too late. They t-boned your customer. I have no idea how the h*** I am going to write up this one. Thanks for staying on the line. I am ending this call now.”