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  • Thinking Outside The Box, Part 2

    | Derby, KS, USA |

    (Our store has a drive thru pick up window. There is no speaker box. We notice a minivan parked about 10 feet from the window, just sitting there.)

    Manager: “Go act like you’re sweeping the sidewalk. While you’re out there, try and get a good look as to what this van is up to.”

    (I go outside and report back.)

    Manager: “Well, what is she doing?”

    Me: “Talking to our wall, saying that we need to answer her.”

    (My manager sticks his head out of the window, and tells her to pull forward. She pulls up to the window.)

    Me: “How may I hel-”

    Customer: *shouting* “I just spent 10 minutes at your speaker box and no one answered me! This is an outrage! I demand to be given the corporate phone number!”

    Me: “Ma’am, we don’t have a speaker box. I can take your order, if you’d like.”

    Customer: *still shouting* “Then what is that on your wall?”

    Me: “Well, that’s a sign saying what we have on special.”

    Customer: “So, it’s not a speaker box?”

    Me: “No, it’s a nylon poster.”

    Customer: “Oh, I’ll take a pepperoni pizza.”

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