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    They Handle Suits For A Living

    | Brooklyn, NY, USA | Crazy Requests, Criminal/Illegal, Top

    Customer: “I’m here to pick up my jacket. The ticket number is [number].”

    Me: “Let me check…”

    (Upon checking the ticket, I realize that the jacket has been left two years ago. This most likely means that it’s since been donated to charity, or auctioned off. According to the state law, after being unclaimed for six months, clothing can be donated to charity or sold off to recoup the losses.)

    Me: “I’m going to go check if we have it in the back. I’ll be back in a minute.”

    (Sure enough, it doesn’t exist.)

    Me: “It looks like we don’t have your jacket anymore, since it was left here two years ago and has never been claimed.”

    Customer: “What do you mean it’s not here anymore?”

    Me: “Since your jacket had been left here two years ago, it was probably donated or auctioned off by the previous owner.”

    Customer: “No, that can’t be. Go back there check again.”

    (I go into the back again, but come out empty handed.)

    Me: “Nope. We don’t have it anymore. Sorry.”

    Customer: “I can’t believe this! You guys can’t just get rid of my clothes like that! It’s an expensive jacket! Do you know how much that jacket cost me?”

    Me: “Actually, yes, we can, according to the law, cited in section 399-BB. Any clothes left unclaimed for more than six months can be donated to charity or sold off.”

    Customer: “Nuh-uh! You find my jacket, or I’ll call the police!”

    Me: “I said it before and I’ll say it again: your jacket is not here anymore. I’d love to find your jacket so we can resolve this issue, but I can’t.”

    Customer: “It cost me $800!”

    Me: “I wish I could help you, but I can’t since it’s been disposed of by the previous owner.”

    Customer: “I’ll sue you! I’m going to the small claims court and suing your a**!”

    Me: “So, let me put it into perspective: you leave your precious $800 jacket here, come back out of the blue after two years, and then threaten to sue us, even though the law in this case, which was created specifically for situations like this, states that we aren’t responsible for unclaimed clothes that have been left at the premises for more than six months? Not to mention the fact that we have absolutely no recollection of this, since our family took over the store just a couple of months ago?”

    (Due to the inability to provide a rational response, the customer proceeds to flip out. Eventually, the police are involved after the customer made the phone call, and an officer is dispatched. I explain to the officer what has occurred, as well as the law regarding the matter, and he sides with us. The customer ends up leaving empty-handed.)