Customer: “This negative customer feedback [for my company about my services] uses someone’s name, so it should be removed.”

Me: *reading the comment* “Ma’am, the customer said, ‘Paying extra for shipping didn’t do jack.’ ‘Jack’ refers to a phrase, not a name.”

Customer: “Well, I’ve never heard that before. You say it’s a phrase, but to me it’s a name, and that’s personal information, and it should be removed.”

Me: “Well, is there someone in your organization named ‘Jack?’”

Customer: “No, there isn’t. I don’t know where she got that name from, but she’s up to something and you’re letting her get away with it!”