(This took place in our college library.)

Me: “Could I help you find something?”

Patron: “Yeah, I’m looking for a book.”

Me: “We have lots of books here. Is there anything in particular you’re looking for?”

Patron: “Yeah – ‘Tuesdays With Morrie’. Do you have it?”

Me: “Well, if you sit at one of the computers, I can show you how to use our system and we can look it up.”

Patron: “Never mind, I’ll just look around.”

(A few minutes pass, then he walks up to me again.)

Patron: “I couldn’t find it. Do you have ‘Tuesdays with Morrie’?

Me: “I can show you how to look at our system and see if we have it.”

Patron: *angry* “I didn’t come to college to learn anything!”

Me: “Sir, I don’t think I can help you.”