(A customer is wondering why her anti-virus is asking her to purchase the program.)

Me: “What is the name of your anti-virus?”

Customer: “It is [name of a well-known fake anti-virus program].”

Me: “Ma’am, that is a fake anti-virus. Do not purchase that program because it will not protect your computer.”

Customer: “No! Why do you want me to disable my anti-virus? I will not get rid of it! It’s keeping my computer safe! I already purchased it three times and it still wants me to pay again! All I want to know is how to stop it from asking me to pay!”