Their Statement Speaks Volumes

Me: “Thank you for calling [company]. How can I assist you today?”

Customer: “I can’t get the volume on my phone to go up.”

Me: “Okay, I can assist with that. See the buttons on the left side of your device?”

Customer: “Yeah.”

Me: “You push them in the up direction.”

Customer: “Oh, okay!”

(I hear some rustling around.)

Customer: “I can’t seem to get them off. Isn’t there some way for you to turn it up from there?”

Me: “No, I’m sorry. The only way you can turn up your volume is by pushing those buttons. They are the volume buttons.”

Customer: “Is there a supervisor I can speak to? I think they can turn my phone up for me.”