Me: “Okay ma‚Äôam, lets try resetting your modem.”

Customer: “How do I do that?”

Me: “Is there a button on the modem?”

Customer: “No.”

Me: “That’s okay. Not all modems have a reset button. We can just unplug it and plug it back in.”

Customer: “Which cord do I unplug?”

Me: “The one that plugs into the wall.”

Customer: “Which one is that?”

Me: “Do you see those larger wires come from the back that go into your computer?”

Customer: “Yeah.”

Me: “None of the wires that look like that.”

Customer: “Oh.. okay. So this small one that says Modem?”

Me: “That‚Äôs the one.”

Customer: “What about this other one?”

Me: “What other one?”

Customer: “There’s another thin wire that goes to this other box.”

Me: “That’s for your phone. Leave that one alone.”

Customer: “Okay. So pull out that wire?”

Me: “No. Just–”

Customer: *click*