The Wrong Outlet For Your Problems
Me: “Okay, ma’am, let’s try resetting your modem.”
Customer: “How do I do that?”
Me: “Is there a button on the modem?”
Customer: “No.”
Me: “That’s okay. Not all modems have a reset button. We can just unplug it and plug it back in.”
Customer: “Which cord do I unplug?”
Me: “The one that plugs into the wall.”
Customer: “Which one is that?”
Me: “Do you see those larger wires come from the back that goes into your computer?”
Customer: “Yeah.”
Me: “None of the wires that look like that.”
Customer: “Oh… okay. So this small one that says modem?”
Me: “That’s the one.”
Customer: “What about this other one?”
Me: “What other one?”
Customer: “There’s another thin wire that goes to this other box.”
Me: “That’s for your phone. Leave that one alone.”
Customer: “Okay. So pull out that wire?”
Me: “No. Just–”
Customer: *click*
This story is part of our Old People & Technology roundup.
Question of the Week
Have you ever served a bad customer who got what they deserved?
