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    The Wrong Outlet For Your Problems

    | Orlando, FL, USA |

    Me: “Okay ma‚Äôam, lets try resetting your modem.”

    Customer: “How do I do that?”

    Me: “Is there a button on the modem?”

    Customer: “No.”

    Me: “That’s okay. Not all modems have a reset button. We can just unplug it and plug it back in.”

    Customer: “Which cord do I unplug?”

    Me: “The one that plugs into the wall.”

    Customer: “Which one is that?”

    Me: “Do you see those larger wires come from the back that go into your computer?”

    Customer: “Yeah.”

    Me: “None of the wires that look like that.”

    Customer: “Oh.. okay. So this small one that says Modem?”

    Me: “That‚Äôs the one.”

    Customer: “What about this other one?”

    Me: “What other one?”

    Customer: “There’s another thin wire that goes to this other box.”

    Me: “That’s for your phone. Leave that one alone.”

    Customer: “Okay. So pull out that wire?”

    Me: “No. Just–”

    Customer: *click*