(One of our users calls me. She is having problems logging on to her web mail.)

Me: “What seems to be the problem, ma’am?”

Customer: “I can’t get into my e-mail!”

Me: “What browser are you using?”

Customer: “The Internet.”

Me: “Okay. Well, when you look at the Internet you are watching it through a window. What is written on the top border of that window?”

Customer: “No! I am not looking at a window! I am looking at the internet!”