The Wedding Veil Of Secrecy

Me: “Thank you for calling [Bridal Store]. How can I help you?”

Customer: “Yes, I bought a bridesmaid’s dress from you a few days ago and I need to return it.”

Me: “Okay. Well, our dresses are non-returnable, but we could do an exchange, or I could give you store credit. May I ask why you need to return the dress?”

Customer: “The wedding was canceled.”

Me: “Okay, I’ll see what I can do. Can I have the bride’s name, please?”

(She gives me the bride’s name and I find that the bride hasn’t called to tell us the wedding is canceled.)

Me: “I’m looking at the information now, but it looks like the bride hasn’t told us the wedding is canceled.”

Customer: “Yeah… that’s because she doesn’t know yet.”

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