The Warranty Comes Warranted

| Leicester, England, UK | Technology

(A young customer comes wandering in during lunchtime, fiddling with the laptops on display.)

Me: “Ma’am, can I help you?”

Customer: “Oh, yes, please. I’d like to buy a laptop.”

Me: “Certainly. What would you be using it for?”

Customer: “Facebook, Skype, iTunes, and Civilisation IV. And typing, I guess.”

(I show her a sturdy Dell.)

Customer: “Excellent, I’ll take it. Does it come with a warranty?”

Me: “Yes, ma’am, Dell offers a standard one-year warranty.”

Customer: “Uhm, would it be possible to get a… longer warranty?”

Me: “We offer an additional three year full warranty for [amount] more.”

Customer: “Does it cover… like… EVERYTHING? Like, maybe, falling down stairs, getting rolled over by suitcases, accidental cups of coffee?”

Me: *trying not to laugh* “Yes, Ma’am. Everything.”

Customer: *sighs, resigned* “I’ll have the full warranty. Something tells me I’ll need it!”