(I check in cruise-line passengers before they board the ship; our port building is clearly on the ground, right off the street.)

Co-worker: “These are your key cards – they’ll get you onto the ship, and then into your room, and also–”

Woman: “You mean we’re not on the ship now?”

Co-worker: “No, ma’am.”

Woman: “Oh, good, because they sent me pictures and this doesn’t measure up!”