(I was a toll-free operator. If a caller asked for something and there was ANY difference in the listing from what was requested, we were required to notify the caller and get approval from the caller before providing the number.)

Caller: “I would like *** insurance company in Delaware.”

Me: “I have a listing for *** insurance company, but I have it listed out of New Hampshire. Would that be acceptable?”

Caller: “New Hampshire? Where the h*ll is New Hampshire?”

Me: “It’s in New England.”

Caller: “New England?! I don’t want any New England! I need a number in the United States!”

Me, sarcastically: “Oh, I’m sorry, then. I don’t have any listed.”