The State Of The Union
(I work in a day spa that has several services, including massage. Two teenagers come in and ask about our couples massage.)
Teenager #1: “Hi, can you tell us about the couples massage package?”
Me: “Sure, it’s an hour massage with complimentary aromatherapy. It’s [price].”
Teenager #2: “It’s for our parents’ anniversary, but I’m not sure they would want to spend an hour in a room together.”
Me: “They are done in separate rooms.”
Teenager #1: “Well, that sells it!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.