The Spirit Is Willing But The Mind Is Dumb

| Seattle, WA, USA | Uncategorized

The Spirit Is Willing But The Mind Is Dumb Video
Rental Store
Seattle, WA, USA

Customer: “I have an account at one of your other branches, but I’ve never rented here before.”

Me: “OK, I just need to take a look at a valid photo ID and give them a call to get you set up.” (She holds out her ID card. When I go to take it from her hand, she tightens her grip and refuses to let go.)

Me: “I’m sorry ma’am, but I’ll need to take a look at your ID to confirm that you are who you say you are.”

Customer: “You can see my picture. That’s enough.”

Me: “I’m afraid it isn’t. I need to enter the number on your ID and confirm that it matches the information the other store has in its system.”

Customer: “When I rented at your other store they didn’t ask to do that.”

Me: “If that is in fact the case, they didn’t follow procedure. I’m the manager of this store and if I found out someone on my staff was ignoring this procedure, I’d be quite upset. We need to confirm your identity in order to protect you.”

Customer: *yelling* “My privacy is very important! I know that you’re only saying these things because your computer won’t let you rent to me without something in that field! I don’t want my personal information compromised! Call my regular store and get my id number from them so i can take my movies and never have to come back here and deal with this sort of treatment!”

Me: “I understand that your privacy is important to you. If you would just let me see your ID I can put your information in the system and you can be on your way.”

Customer: “You saw my id! Now call the other store and get my id number from them! My privacy is very important to me!”

Me: “So in the interest of protecting your privacy, you would like me to call the other store, on a Friday night, at 7:00 PM, and have the clerk read your ID number over the phone, out loud, in the middle of the store.”

Customer: “Yes!”

Me: “Instead of just letting me enter the information from your ID.”

Customer: “Yes! Why is this so hard to understand?!”

Me: “Because that would seem to be a much greater risk to your privacy than–”

Customer: “Just do your job and respect my privacy! My privacy is very important to me!”